standard bank

I would like to complain and let you know about my dissatisfaction with one of your sales consultants at Westonaria Branch.

We visited the branch on the 9th March 2020 in the morning with the desire to open a stokvel account, the consultant showed no interest to assist us at all and had a very bad attitude towards us.

I did not have a printed proof of address with me but had it on email.

I requested that I email to her a my proof of payment and she told me that her emails are not working, I requested that I email the proof of address to anyone in the branch who would be able to print for me and she said that is my business and she will not get involved. I felt that she was very rude and unwilling to assist as we wanted to open the account and we were not there to beg for money. We had spoken to a different consultant (Phumzile)who was more than willing to assist with printing unfortunately she was going on lunch. Fifi even had the decency to tell me that her emails are hers and not for me to use. Which I feel is uncalled for.

Am highly disappointed with this appalling service and I request an apology from this Fifi consultant as we were there to bank with Standard bank not to beg like I said.

I will post this complaint on social media so customers can see how consultants speak to customers at Standard Bank Westonaria.

Am disgusted with your service.

Witness Seripane