RL
Remofiloe L
1 reviews | Active since Mar 2021
08 Mar 2021, 11:40
Standard Bank
Standard Bank Deceased department has appalling customer service. Their portal has been offline since October 2020, emails to their deceased estate department go unanswered, the call center never answers the phone and their social media and digital department has one generic response - "we understand your frustration and our deceased department will be in touch" but your complaint will never be attended to! What does one have to do in order to actually be assisted by Standard Bank?????
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Standard Bank's replyOfficial
09 Mar 2021, 00:10 Hello Remofiloe
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply09 Mar 2021, 00:10
Official
Hello Remofiloe
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
RL
Remofiloe L's updateReviewer Update
09 Mar 2021, 08:09That is the same response I have been getting for over a month now, that the matter will be addressed as a matter of urgency. I do not want your apology, all I need is for you to do your part and close the accounts as requested so I can continue with my job!!
RL
Remofiloe L's update09 Mar 2021, 08:09
Reviewer Update
That is the same response I have been getting for over a month now, that the matter will be addressed as a matter of urgency. I do not want your apology, all I need is for you to do your part and close the accounts as requested so I can continue with my job!!