mK
mahlatse K
1 reviews | Active since Oct 2023
20 Nov 2023, 14:22
Standard Bank
Hi Standard bank
I have logged a call with SBSA DCC and sent all relevant documents. Then i got call from from someone who said they are from standard bank and asked for my ID which i advised that I'm not comfortable with sharing my full ID number with anyone via phone call and asked if they could ask other questions to verify my identity or send me an email and call back again so that i can be 100% sure in terms of security that I'm sharing my confidential info with the right person. They i got an email indicating that my request with SBSA DCC has been declined due to uncooperative clients like how. So i called SBSA DCC call Centre only to be advised that i will have to start all over again.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
20 Nov 2023, 14:25Good day
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Nov 2023, 14:25
Official
Good day
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
mK
mahlatse K's updateReviewer Update
20 Nov 2023, 14:39Hi Standard bank please email me on ***
For more info
For more info
mK
mahlatse K's update20 Nov 2023, 14:39
Reviewer Update
Hi Standard bank please email me on ***
For more info
For more info
Standard Bank's replyOfficial
20 Nov 2023, 14:42Dear Mahlatse
Our team will certainly reach out to you on the provided email address.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will certainly reach out to you on the provided email address.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Nov 2023, 14:42
Official
Dear Mahlatse
Our team will certainly reach out to you on the provided email address.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will certainly reach out to you on the provided email address.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Nov 2023, 15:05Dear Mahlatse
Thank you for sending us these details.
Our team will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sending us these details.
Our team will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Nov 2023, 15:05
Official
Dear Mahlatse
Thank you for sending us these details.
Our team will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sending us these details.
Our team will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Nov 2023, 17:09Dear Mahlatse
Our team has sent you an email.
Please review and respond so we can assist accordingly.
We're eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has sent you an email.
Please review and respond so we can assist accordingly.
We're eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Nov 2023, 17:09
Official
Dear Mahlatse
Our team has sent you an email.
Please review and respond so we can assist accordingly.
We're eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has sent you an email.
Please review and respond so we can assist accordingly.
We're eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***