1 reviews | Active since Nov 2021
Standard Bank *****
I have a cheque account with Standard Bank and NO overdraft facility. Standard Bank has been deducting monthly bank charges off this account and the account is now in the red by over R3000. When I enquired from Standard Bank in October 2023, they rep**** to say they are permitted to deduct the monthly charges as stipulated in their terms and conditions Item 6. I rep**** to say, as per Item 7, kindly provide proof that the bank notified me that my account was in arrears. Then it went silent. Now, as a result I just want to open a savings account with NO monthly bank charges and NO deposit required and the bank says I have insufficient funds to open this account??? The cheque account balance has to be returned to R0 - the bank did NOT notify me of the account being in arrears. Once the cheque account balance has been returned to R0, they can close the account. I would like a savings account - is there any assistance from Standard Bank in this regard?
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***