Standard Bank Awful Processes and UX.

I wish I could give Standard bank a negative rating. I regret opening a bank account with them. Things that don't take a lot of time/or are simple with my other account are difficult and painful with Standard Bank.

1. I signed up for a credit card online. I had to jump through hoops to figure out what documentation they needed. At first they only needed a pay slip. Then didn't hear anything a week later they contacted me saying they needed a bunch of other documents.

2. When it came time to order my credit card the one consultant said it could be delivered and then next thing it couldn't be delivered. Get your story straight Standard Bank.

3. The reason I wanted the card delivered is that my previous experiences at a Standard bank branch had been awful (long and slow service). Picking up my credit card was the same. WHY DOES IT TAKE AN HOUR TO PICK UP A CARD?!?!? STANDARD BANK HAS NO FLIPPING RESPECT FOR THEIR CUSTOMERS TIME. I can't flippen sit around in your branches as a working person.

4. I wanted to be able to view my new credit account on my app. Their is no intuitive option to link your credit account. On Capitec my credit card was linked automatically. Not with Standard bank, I tried to find online solutions but couldn't find any so I had to call a call centre. Spent 20 minutes on the phone with them, they said it was done, after the call and waiting a while it was clear the account wasn't linked. So I fiddled for another 30minutes and figured out away to create a new dashboard but now my accounts aren't on the same page and I can't easily transfer between them.

5. Tried to transfer from my current account to my credit card and I can't (I can't do an inter account transfer because it does not give me that option.) Every time I try and add my credit card as a beneficiary it says their is an error, tried on online banking and it said that the credit card account number is invalid... But it is the number standard banks has given me. I have tried multiple times now double checking the number and it doesn't work.

I now can't settle my credit card account.

STANDARD BANK WHY THE FLIP IS EVERYTHING SOOOO DIFFICULT YOUR UX IS ABSOLUTELY AWFUL!!!! GET YOUR STUFF TOGETHER. I THINK I AM GOING TO CLOSE MY ACCOUNT BECAUSE OF ALL THE TIME THIS BANK WASTES WITH ITS AWFUL AWFUL AWFUL PROCESSES AND SERVICE.