aH
abigail H
1 reviews | Active since Sept 2016
12 May 2021, 15:09
Standard bank awful experience!
Standard bank has provided me with nothing but terrible customer service. Dealing with your employees has been nothing but frustrating. I have been diligently paying my student Loan, however, app**** for a payment break as I am on maternity leave and have half my income. I had to apply twice for the payment break only to be told that I need to call back in ten days. I have done this numerous times and had to go through the application again. I called again for feedback only to be informed I need to send through documentation, something I was not informed to do when I initially inquired. Further delaying my feedback. I am tired of dealing with this incompetence!
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Replies (2)
Standard Bank's replyOfficial
13 May 2021, 01:24Hello Abigail
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 May 2021, 01:24
Official
Hello Abigail
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
***
aH
abigail H's updateReviewer Update
19 May 2021, 14:37Still no feedback even after emailing and calling.
aH
abigail H's update19 May 2021, 14:37
Reviewer Update
Still no feedback even after emailing and calling.