Standard Bank - Awful Customer Service!

<p>On the 9th of January 2017, I went to collect a new Debit and Credit Card. The cards were supposed to be all linked onto my internet banking profile. On the 16th of January I left for Portugal to travel, and on the 19th of January I realised that my Credit Card was never linked to my Internet Banking profile, and I could therefore not transfer the neccesary funds into my Credit Card as required (since this is my primary travel wallet for my travels). I called the international help line for the first time on 20 January, and was told that the issue would be resolved in 24 wroking hours. On monday the 22nd of January, the Card was still not linked, and I called again. This time I took the reference number ( ********** 272). I was told that it could take 48 hours and should try again the next day. On tuesday 23 January, it was still not resolved and I called again on Wednesday 24 January. In the meantime I also sent an email to the Card division and I was told that I was supposed to write a secure letter via Internet Banking as my credit card cannot be linked due to a third party being on my profile. After going through the whole process, I received an email back from my branch Frontline Support Office, telling me to call the Credit Card division again!!!</p> <p>I have spoken to 5 different people, each with a different story, and in all honesty, this should never have been an issue in the first place. I am currently on my last cash in a foreign country, and it obviously doesn't bother the bank I have supported my whole life.</p> <p>This is just the icing on the cake of months of poor service with Standard Bank.</p> <p>I have been struggling with this for over a week now, and expect this issue to be resolved within the next day. Based on this service, I would not recommend Standard Bank to anyone.</p> <p> </p> <p> </p>