Standard Bank Awful Assistance Service

I have been sent from pillar to post for almost a week now. I made a transaction at spar using my standard bank card on 14 August 2020. The transaction was not successful but an amount of R6100 was debited from my account. My bank statement says the money is pending.

Spar has written a letter informing standard bank to please release my money as no transaction was done. However, now standard banks wants spar to contact it's bank so that it can contact standard bank to release money that lawfully belongs to me. This is tiring and awful service, as i have bills to pay while the bank plays ping pong with my time and my hard earned money. What is really frustrating is the constant shifting of the goal post by standard bank on this matter while spar has done everything i have asked of it. Today its 20 August 2020 and im yet to receive my money back.