Standard Bank Autobank double confusing signage

Dear Helo Peter - I am a retired person and on 14 May 2021 I attempted to withdraw R1000 from auto bank machine at Standard Bank Constantia. The transaction went through but no money came out of slot. Then the screen said that the auto bank had taken back the money because I did not take it!!! I went inside and complained immediately. The bank person accompanied me back outside to the auto bank and we did the transaction again and the bank person showed me another slot where the money was to be taken. Thus there are 2 slots per machine and I don't know how on earth any reasonable person can know that there are 2 slots and which will slot will deliver the cash. I thus have 2 cash withdrawals on my account and I was promised that the "retrieved"R1000 will be credited back to my account. I am still waiting. I lodged a telephonic complaint number ***. And am still waiting and today is 19 May 2021. Having 2 slots on a machine where cash can come out is idiotic and places the customer in a vulnerable position standing in the cold trying to figure out what to do. I am a standard bank prestige account holder of >50 years. I want my money back with interest and confirmation that Standard Bank will remove confusing signage from their auto bank machine at the constantia branch. Thank.