AS
Astrid S

1 reviews | Active since Jan 2017

24 Jan 2017, 12:48

Standard Bank Authorizing Theft

<p>For more than a year and a half, I have not used my Standard Bank account other than to pay my credit card. I have even moved all my debits to my other FAR SUPERIOR service provider. Suddenly a debit has appeared on my account for R99.99 which I have to go into the bank to reverse, which they will only allow within a 40 day period as they relentlessly regard you as someone who is running away from debt.Today the call centre contacted me to inform me of these "**********" When I questioned as to why the bank has authorised a debit from my account without my permission the call was ended and as of yet they have not bothered to reconcile. I am aware that phishing ****s occur on a daily basis and I want to know where you received MY permission to debit MY account. *** standard bank?!</p>

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Replies (1)
Standard Bank
Standard Bank's reply24 Jan 2017, 16:05
Official

Good day Astrid Steinhobel

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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