Standard Bank Authentication Failure

Standard Bank reviewing process where you have to confirm your own information permanently fails. I have not complained at the bank. Placed it is writing and yet still I keep on failing the questions. How do I not know my own information. I have a business and the questions is geared towards someone with one bank account and one bond. I have multiple bonds and the system cannot differentiate between values of one the different properties. nor the payment dates. They have new ways to authenticate i.e. txt message, I do not have txt messages nor do I have the Standard bank app on my phone. I have many bank accounts and just cannot keep up with the different apps and passwords. All I am trying to do is pay my bond that has not gone off via debit order on my bank this month and this is what I am being put through. Call centres takes no responsibility or ownership. I am not asking for info I am just asking them why the debit order has not one off. Tmrw it is my fault and additional interest is charged. As usual no team lead is available when you need to speak to someone more senior.