EC
Elaine C
1 reviews | Active since Jun 2017
16 Apr 2020, 17:07
STANDARD BANK ATTORNEY'S???
It's the MIDDLE of coronavirus lockdown and I have just received a call from someone claiming to be attorney's of Standardbank Credit Card Division. I am currently unemployed and my partner helps me financially however with the lockdown his finances has not come through and like everyone else in my position right now struggling to even get enough finances for a meal this woman tells me she is from attorneys for Standardbank and now they want to sue me for not paying 1 MONTH ON MY CREDIT CARD????? This is TOTALLY UNACCEPTABLE. No one even ASKED if I am ok? I think this is truly disgusting and when I get finances I will CANCEL THIS ACCOUNT AND NEVER RECOMMEND THIS BANK TO ANYONE after being a PAYING LOYAL customer of over 20 YEARS !!!
What type of company does this?
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Replies (2)EC
Elaine C's updateReviewer Update
20 Apr 2020, 17:12I wrote a reply via email. I find the behaviour of Standardbank TOTALLY UNACCEPTABLE as I was NOT EVEN CONTACTED to be informed that there was a problem with my Credit Card.
I don't have all the up to date things and am UNAWARE of any further EXPENDITURE on this account that WANTS ATTORNEY'S???
I want someone from Standardbank to PHONE ME IN PERSON and EXPLAIN WHY this account has been handed over to attorneys as I have not paid a min for R450 for 1 MONTH? This account HAS NOT BEEN USED AT ALL FOR ANYTHING. If attorney's are involved I want the REASON WHY.
I have explained I am UNEMPLOYED and have paid this account every month and now I have a funding issue but NO....NO ONE from STANDARDBANK even CALLS to ASK ME If I AM OK????
THIS is totally disgraceful and SO UNPROFESSIONAL with NO CUSTOMER SERVICE EXPERIENCE AT ALL.
I hope all the other viewers see HOW STANDARDBANK is treating their clients.
I have not committed a crime against anyone. I have not done any money laundering or opened any shelf companies to 'HIDE" money. All I have done is MISSED A PAYMENT???
I DON'T UNDERSTAND and want a proper explanation. I think that is the LEAST you can do!!!!
I don't have all the up to date things and am UNAWARE of any further EXPENDITURE on this account that WANTS ATTORNEY'S???
I want someone from Standardbank to PHONE ME IN PERSON and EXPLAIN WHY this account has been handed over to attorneys as I have not paid a min for R450 for 1 MONTH? This account HAS NOT BEEN USED AT ALL FOR ANYTHING. If attorney's are involved I want the REASON WHY.
I have explained I am UNEMPLOYED and have paid this account every month and now I have a funding issue but NO....NO ONE from STANDARDBANK even CALLS to ASK ME If I AM OK????
THIS is totally disgraceful and SO UNPROFESSIONAL with NO CUSTOMER SERVICE EXPERIENCE AT ALL.
I hope all the other viewers see HOW STANDARDBANK is treating their clients.
I have not committed a crime against anyone. I have not done any money laundering or opened any shelf companies to 'HIDE" money. All I have done is MISSED A PAYMENT???
I DON'T UNDERSTAND and want a proper explanation. I think that is the LEAST you can do!!!!
EC
Elaine C's update20 Apr 2020, 17:12
Reviewer Update
I wrote a reply via email. I find the behaviour of Standardbank TOTALLY UNACCEPTABLE as I was NOT EVEN CONTACTED to be informed that there was a problem with my Credit Card.
I don't have all the up to date things and am UNAWARE of any further EXPENDITURE on this account that WANTS ATTORNEY'S???
I want someone from Standardbank to PHONE ME IN PERSON and EXPLAIN WHY this account has been handed over to attorneys as I have not paid a min for R450 for 1 MONTH? This account HAS NOT BEEN USED AT ALL FOR ANYTHING. If attorney's are involved I want the REASON WHY.
I have explained I am UNEMPLOYED and have paid this account every month and now I have a funding issue but NO....NO ONE from STANDARDBANK even CALLS to ASK ME If I AM OK????
THIS is totally disgraceful and SO UNPROFESSIONAL with NO CUSTOMER SERVICE EXPERIENCE AT ALL.
I hope all the other viewers see HOW STANDARDBANK is treating their clients.
I have not committed a crime against anyone. I have not done any money laundering or opened any shelf companies to 'HIDE" money. All I have done is MISSED A PAYMENT???
I DON'T UNDERSTAND and want a proper explanation. I think that is the LEAST you can do!!!!
I don't have all the up to date things and am UNAWARE of any further EXPENDITURE on this account that WANTS ATTORNEY'S???
I want someone from Standardbank to PHONE ME IN PERSON and EXPLAIN WHY this account has been handed over to attorneys as I have not paid a min for R450 for 1 MONTH? This account HAS NOT BEEN USED AT ALL FOR ANYTHING. If attorney's are involved I want the REASON WHY.
I have explained I am UNEMPLOYED and have paid this account every month and now I have a funding issue but NO....NO ONE from STANDARDBANK even CALLS to ASK ME If I AM OK????
THIS is totally disgraceful and SO UNPROFESSIONAL with NO CUSTOMER SERVICE EXPERIENCE AT ALL.
I hope all the other viewers see HOW STANDARDBANK is treating their clients.
I have not committed a crime against anyone. I have not done any money laundering or opened any shelf companies to 'HIDE" money. All I have done is MISSED A PAYMENT???
I DON'T UNDERSTAND and want a proper explanation. I think that is the LEAST you can do!!!!
EC
Elaine C's updateReviewer Update
22 Apr 2020, 12:31Thank you for your kind telephonic call. I wish to inform all readers here that if there is any miscommunication between you and the financial institution get on the phone or ask them to call you.
Standard bank is a very professional corporate and understanding bank and having a conversation with Xavier this morning has changed everything He was so professional and understanding and I want to say THANK YOU for listening and UNDERSTANDING what this Coronavirus has done to my payments and I wish to also thank your manager for understanding and granting me grace to ENSURE payment WILL be honoured as soon as the funds are released.
As expected the best customer excellence and to anyone who needs assistance. Ask to get someone to CALL you. TALK to them.
After all WE ALL IN THIS TOGETHER!
Standard bank is a very professional corporate and understanding bank and having a conversation with Xavier this morning has changed everything He was so professional and understanding and I want to say THANK YOU for listening and UNDERSTANDING what this Coronavirus has done to my payments and I wish to also thank your manager for understanding and granting me grace to ENSURE payment WILL be honoured as soon as the funds are released.
As expected the best customer excellence and to anyone who needs assistance. Ask to get someone to CALL you. TALK to them.
After all WE ALL IN THIS TOGETHER!
EC
Elaine C's update22 Apr 2020, 12:31
Reviewer Update
Thank you for your kind telephonic call. I wish to inform all readers here that if there is any miscommunication between you and the financial institution get on the phone or ask them to call you.
Standard bank is a very professional corporate and understanding bank and having a conversation with Xavier this morning has changed everything He was so professional and understanding and I want to say THANK YOU for listening and UNDERSTANDING what this Coronavirus has done to my payments and I wish to also thank your manager for understanding and granting me grace to ENSURE payment WILL be honoured as soon as the funds are released.
As expected the best customer excellence and to anyone who needs assistance. Ask to get someone to CALL you. TALK to them.
After all WE ALL IN THIS TOGETHER!
Standard bank is a very professional corporate and understanding bank and having a conversation with Xavier this morning has changed everything He was so professional and understanding and I want to say THANK YOU for listening and UNDERSTANDING what this Coronavirus has done to my payments and I wish to also thank your manager for understanding and granting me grace to ENSURE payment WILL be honoured as soon as the funds are released.
As expected the best customer excellence and to anyone who needs assistance. Ask to get someone to CALL you. TALK to them.
After all WE ALL IN THIS TOGETHER!