Standard bank atrocious as usual

Getting ahold of standard bank is harder than flying to Mars. I tried calling. 20 minutes on hold and call abruptly ended with no consultant picking up. Tried again. 10 minutes on hold same thing. Tried using the call me back option - get a '503 Backend fetch failed' error message repeatedly. Try contacting them on facebook messenger. "This service is currently unavailable" which is the same message I received when I tried to contact them months ago.

I emailed the general line ***. Get the usual ironic automated response 'making sure you receive quick and easy feedback is what makes us tick'. At most, you'll get one reply a couple of days later (if that) and if you ask any follow ups that specific person who emailed you disappears off the face of the Earth.

The worse thing is is that I urgently need the bank. And it really doesnt matter if you use the more personalised professional account either. I had the exact same issue with bankers who promised they'd be there 24/7.

This is the exact reason why I closed my professional account. I opened a puresave and can't get the most basic of inquiries sorted in a timeous manner. I honestly won't be surprised if my simply but urgent queries aren't resolved within months from now.

It's impossible getting ahold of Standard Bank. I can't in good conscience ever recommend this bank to anyone. They make banking a nightmare and you'll lose out on valuable opportunities because of a bank who's determined to stop you from moving forward.

If I could cut ties with standard bank completely I would in a heart beat. Problem is I'm overseas right now and second problem is, I'm not sure if other banks are the same? They can't be worse because this is the worse things can get.

Standard bank provides atrocious service.