STANDARD BANK ATRIUM- PATHETIC SERVICE

I recently visited the Standard Bank at the Atrium as I need to urgently access savings which I opened up for my kids… coincidentally I had changed their surnames to my ****en name… these accounts were opened for them when they were kids. I had all the births certificates showing the surname change from home affairs including endor*****ts on my sons Abridged certificate and I still cannot access MY MONEY… the inconvenience that I am currently facing is unfair… I now have to go to Home affairs to ask them to furnish me with a name change letter from the department yet I have all my documentation which home affairs had issues…I have to take a day off and run to home affairs which is another mission all together. The consultant Lisa is not fit for her role as she cannot make a decision, the Lead Lindo today 22.02.2025 should not be in that position clearly as HE/SHE couldn’t make a conscious decision as well, clearly that title LEAD means nothing. The manager Rajiv did try to help me but unfortunately he puts me in a situation that I need to run around to get quotes then only will he PAY MY MONEY BUT WAIT FOR IT NOT TO ME BUT TO THE PEOPLE WHO PROVIDE ME WITH QUOTES HAHAHA such a joke… DONT BANK WITH STANDARD BANK… YOU WILL BE HIGHLY DISAPPOINTED . I really wish these people will be in the situation ONE DAY whereby they are helpless and do not get the help they require… I am not asking for anything BUT ONLY WHAT BELONGS TO ME. This bank doesn’t even deserve 1 star but unfortunately ratings only start from 1.