RS
Reghardt S
1 reviews | Active since Jun 2013
02 Mar 2026, 11:42
Standard Bank ATMs sometimes ***** money from the withdrawal
Today I had to wait 3 minutes at the Standard Bank ATM before it finally showed an error screen. Almost an hour later I receive an SMS that the R1,000 I tried to withdraw but did not receive has been taken from my account. I checked on internet banking and the money has in fact been taken from my account.
This is not the first time than a Standard Bank ATM has ****** money from my withdrawal, but it is the first time that it has ****** the full amount.
Does anyone have a recommendation for a better bank?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Mar 2026, 11:52Dear Reghardt,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2026, 11:52
Official
Dear Reghardt,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
RS
Reghardt S's updateReviewer Update
02 Mar 2026, 12:12This time the inconvenience you provide was accompanied by taking R1,000 from my account that does not belong to you. Can I expect any more from your company on this issue than a copy-pasted apology?
RS
Reghardt S's update02 Mar 2026, 12:12
Reviewer Update
This time the inconvenience you provide was accompanied by taking R1,000 from my account that does not belong to you. Can I expect any more from your company on this issue than a copy-pasted apology?
Standard Bank's replyOfficial
02 Mar 2026, 15:23Dear Reghardt,
Thank you for taking our call.
The matter has been escalated to our ATM team and the reference number sent to you by SMS.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter has been escalated to our ATM team and the reference number sent to you by SMS.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2026, 15:23
Official
Dear Reghardt,
Thank you for taking our call.
The matter has been escalated to our ATM team and the reference number sent to you by SMS.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter has been escalated to our ATM team and the reference number sent to you by SMS.
Kindest Regards
Standard Bank Hello Peter Team
***
RS
Reghardt S's updateReviewer Update
02 Mar 2026, 16:01Thank you
RS
Reghardt S's update02 Mar 2026, 16:01
Reviewer Update
Thank you