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dmochongoane D

1 reviews | Active since Feb 2014

29 Apr 2015, 19:41

Standard Bank ATMs Not To Be Trusted

On the 20th Feb 2015 i went to withdraw money from a Standard Bank ATM and after inserting my card in a screen that apppeared said Enter Voucher Number, i then pressed the Cancel button to restart the process. Once i restarted and inserted my card the proper screen appeared and i entered my Pin, now instead of getting an option to withdraw i was presented with the Enter Voucher Number screen again. This screen should only appear when using cardless service, i noticed that whatever number i typed in appeared without being encrypted,i then clicked Cancel again to get my card back but it was swallowed by the ATM. I called Standard Bank call center and the consultant said my card was blocked (call ***) and no transaction can be done from it. After 10-15 minutes on my way to work i received smses and R6930 was withdrawn.I reported this to the ***** Department and i was accused that i only blocked my card after withdrawals were made.Additionally the email says \In all probability you have been the victim of a card swop whereby the ********** obtained the original card (and matching PIN) which allowed them to make the ********** withdrawals"how did they obtain my card & PIN?"""

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Replies (1)
Standard Bank
Standard Bank's reply04 May 2015, 10:48
Official
Hello ChiguteiD,

Thank you for your posting.

Please note this matter has been referred to the Banking Ombudsman

We consider the matter closed on our side

Best regards

Complaint Resolution Centre
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*** (fax)
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