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cuwen M
1 reviews | Active since Sept 2018
01 Jun 2022, 16:18
Standard bank ATMs faulty
So tired of having to constantly have to battle with standard bank, I requested a withdrawal at the atm and I got a money retracted error at the atm and the money went off my account but the money didn’t return to my account after I raised a query and they tell me they don’t see the stuck money where as this happened on 28 may, how many other countless people used that machine that my money probably went to, I need help!! I’m in the process of taking this to the ombudsman
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Replies (4)cM
cuwen M's updateReviewer Update
02 Jun 2022, 14:38Can I kindly can some assistance here standardbank
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cuwen M's update02 Jun 2022, 14:38
Reviewer Update
Can I kindly can some assistance here standardbank
Standard Bank's replyOfficial
03 Jun 2022, 09:23Dear Cuwen Moodley,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be looking into this matter and provide you with feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Jun 2022, 09:23
Official
Dear Cuwen Moodley,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be looking into this matter and provide you with feedback.
Kindest regards,
Standard Bank Hello Peter Team
cM
cuwen M's updateReviewer Update
06 Jun 2022, 09:52Good day standardbank is there any feedback on my matter
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cuwen M's update06 Jun 2022, 09:52
Reviewer Update
Good day standardbank is there any feedback on my matter
Standard Bank's replyOfficial
07 Jun 2022, 15:36Good day Cuwen,
We apologize for the delay in responding to your query.
Our records show that our Complains Resolution Centre is already addressing this matter as per complaint received from the Banking Ombudsman
We trust everything is in order.
Standard Bank Help Centre
***
We apologize for the delay in responding to your query.
Our records show that our Complains Resolution Centre is already addressing this matter as per complaint received from the Banking Ombudsman
We trust everything is in order.
Standard Bank Help Centre
***
Standard Bank's reply07 Jun 2022, 15:36
Official
Good day Cuwen,
We apologize for the delay in responding to your query.
Our records show that our Complains Resolution Centre is already addressing this matter as per complaint received from the Banking Ombudsman
We trust everything is in order.
Standard Bank Help Centre
***
We apologize for the delay in responding to your query.
Our records show that our Complains Resolution Centre is already addressing this matter as per complaint received from the Banking Ombudsman
We trust everything is in order.
Standard Bank Help Centre
***