SS
San-Mari Swart

1 reviews | Active since Jul 2017

20 Jun 2018, 13:04

Standard Bank ATM withdrawal

I activated my Standard Bank store card a few months ago and I am unable to withdraw money from ATM's.

My card works for swiping, my account works for transfers and I am able to draw money with tellers.

I checked online banking, my limit is set at a certain amount and the balance used is R0.00

I am unable to draw money from ATM's though?

I refuse to come into a branch for a second time. Please can you rectify with immediate effect

0
Replies (2)
Standard Bank
Standard Bank's reply20 Jun 2018, 13:07
Official

Dear San-Mari Swart

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply22 Jun 2018, 15:37
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 22nd of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***