AM
Ayanda M
1 reviews | Active since Feb 2021
17 Feb 2021, 20:55
Standard bank atm took my cash when I was depositing
I deposited R1950 today at 17h00 at edendale mall in pietermaritzburg but it said that my notes are not correct and not like other ATMs from other banks the standard bank atm did not give me a chance to put in the money again it just took out a slip 0465 code saying 'we cannot process your request due to a technical problem. Please try again later. I asked the consultant but they said it takes 7days to reflect on the account I sent it to. I'm very disappointed with standard bank I'm not a standard bank user but this is just disheartening I've never experienced anything like this. I do t want the money back I want the money sent to the account I initially wanted it sent to. Please help!
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Feb 2021, 04:15 Hello Ayanda,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply18 Feb 2021, 04:15
Official
Hello Ayanda,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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AM
Ayanda M's updateReviewer Update
19 Feb 2021, 09:33Thank you so much standard bank for the service it was very quick and the payment was made to the account I wanted to deposit to. It was paid the same day I made the request.
AM
Ayanda M's update19 Feb 2021, 09:33
Reviewer Update
Thank you so much standard bank for the service it was very quick and the payment was made to the account I wanted to deposit to. It was paid the same day I made the request.
Standard Bank's replyOfficial
19 Feb 2021, 13:22Dear Ayanda Mbanjwa
Thank you once again for posting your comments.
I refer to our telephonic conversation and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Reference Number
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Thank you once again for posting your comments.
I refer to our telephonic conversation and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Reference Number
***
Standard Bank's reply19 Feb 2021, 13:22
Official
Dear Ayanda Mbanjwa
Thank you once again for posting your comments.
I refer to our telephonic conversation and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Reference Number
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Reference Number
***