OM
Obed M
1 reviews | Active since Oct 2024
09 Oct 2024, 07:39
Standard Bank ATM swallowed my money
Hello.
On Friday afternoon (3rd of October), I went to Standard bank to deposit money, the Standard bank ATM decided to freeze and swallowed my money. I immediately contacted Standard bank and even went to the branch the next day as the branch was already closed when the ATM swallowed my money, I was told I must expect payment by the 9th latest which is today, mind you this inconvenienced me a lot as the payment was due Monday latest. Today is the 9th and I haven't recieved anything yet.
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Replies (9)0
Replies (9)OM
Obed M's updateReviewer Update
09 Oct 2024, 07:49Correction *Friday afternoon (the 4th of October)
OM
Obed M's update09 Oct 2024, 07:49
Reviewer Update
Correction *Friday afternoon (the 4th of October)
Standard Bank's replyOfficial
09 Oct 2024, 08:02Dear Obed,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2024, 08:02
Official
Dear Obed,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
OM
Obed M's updateReviewer Update
09 Oct 2024, 10:05When will this be solved?
OM
Obed M's update09 Oct 2024, 10:05
Reviewer Update
When will this be solved?
OM
Obed M's updateReviewer Update
09 Oct 2024, 10:45Please, this is really inconveniencing me! I was told everything would be sorted today latest.
OM
Obed M's update09 Oct 2024, 10:45
Reviewer Update
Please, this is really inconveniencing me! I was told everything would be sorted today latest.
OM
Obed M's updateReviewer Update
09 Oct 2024, 14:05It's almost the end of business day, the money is still not reflecting, I haven't recieved any feedback as stated above.
OM
Obed M's update09 Oct 2024, 14:05
Reviewer Update
It's almost the end of business day, the money is still not reflecting, I haven't recieved any feedback as stated above.
Standard Bank's replyOfficial
09 Oct 2024, 14:10Good day Obed.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2024, 14:10
Official
Good day Obed.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
OM
Obed M's updateReviewer Update
09 Oct 2024, 14:24Please last week Friday (phone call) and Saturday (Branch), I was told by the end of business day of the 9th of October the money will reflect in the account I deposited to
Then today the Standard Bank hello Peter team told me I must lookout for a call from their investigating officers which I didn't recieve.
Today I also called Standard Bank and the consultant who assisted me said by end of business day today the matter will be resolved.
Now im being told it's treated as a priority and will be solved timeously (which is end of business day today)
Let's kindly hope Standard Bank will live up to its promises. Thank you
Then today the Standard Bank hello Peter team told me I must lookout for a call from their investigating officers which I didn't recieve.
Today I also called Standard Bank and the consultant who assisted me said by end of business day today the matter will be resolved.
Now im being told it's treated as a priority and will be solved timeously (which is end of business day today)
Let's kindly hope Standard Bank will live up to its promises. Thank you
OM
Obed M's update09 Oct 2024, 14:24
Reviewer Update
Please last week Friday (phone call) and Saturday (Branch), I was told by the end of business day of the 9th of October the money will reflect in the account I deposited to
Then today the Standard Bank hello Peter team told me I must lookout for a call from their investigating officers which I didn't recieve.
Today I also called Standard Bank and the consultant who assisted me said by end of business day today the matter will be resolved.
Now im being told it's treated as a priority and will be solved timeously (which is end of business day today)
Let's kindly hope Standard Bank will live up to its promises. Thank you
Then today the Standard Bank hello Peter team told me I must lookout for a call from their investigating officers which I didn't recieve.
Today I also called Standard Bank and the consultant who assisted me said by end of business day today the matter will be resolved.
Now im being told it's treated as a priority and will be solved timeously (which is end of business day today)
Let's kindly hope Standard Bank will live up to its promises. Thank you
OM
Obed M's updateReviewer Update
09 Oct 2024, 16:25Thank you so much, the matter was resolved, a lady by the name of Yolanda really was helpful. Thank you to the entire Standard Bank team.
OM
Obed M's update09 Oct 2024, 16:25
Reviewer Update
Thank you so much, the matter was resolved, a lady by the name of Yolanda really was helpful. Thank you to the entire Standard Bank team.
Standard Bank's replyOfficial
09 Oct 2024, 16:32Dear Obed
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply09 Oct 2024, 16:32
Official
Dear Obed
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***