VC
Verna C

1 reviews | Active since Oct 2017

12 Apr 2019, 11:44

Standard Bank ATM SUCKS!!!!!!!

Just tried to deposit cash at the ATM. I know it is 50 notes at a time, so. I go inside, change all the notes to R200 notes, so that I can make two deposits. I ask a teller to assist me as I have had issues trying to deposit on previous occasions. ( I also have a handicap) We must have made about 30 attempts and the autobank just kept spewing the notes back at us. The queue behind me getting longer and longer, one feels rather vulnerable, as people are watching as these notes keep coming out and have to be shuffled and deposited again. Eventually got some of the notes accepted, but eventually had to go inside to deposit the R4 320 the autobank just wouldn't accept. Cash deposits at the teller incur a hefty banking charge. Do keep in mind that THE BANK changed all the notes to R200 notes, so theoretically not counterfeit or anything else suspect and all notes counted inside at the tellers counting machine. This is the most USER UNFRIENDLY system I have ever experienced. Very stressful!!!!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply14 Apr 2019, 22:52
Official
Hi Verna

Thank you for posting a comment. 

We will attend to your request as soon as possible.

Regards, 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply16 Apr 2019, 11:04
Official
Dear Verna Couper 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards 

Clint Petersen
Complaint Resolution Centre
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