Standard Bank ATM stole my deposit - cash jammed nightmare!

The 3rd Sept 2018, just before 6pm I went to the Standard Bank at the Nicolway shopping mall to deposit money into my account through the ATM machine. The filthy ATM machine jammed my cash and spat out a piece of paper saying " Cash Jam, please visit the branch"!!! I almost passed out!!! NOW how the heck am I going to get it back? Standard Bank is already useless, their service is the worse in the world, how are they going to solve this problem? I quickly phoned the number on the ATM Machine, waited 15 minutes to be answered, a lady then finally answered, I gave her the ATM machine number etc, she asked me to hold, I held on for another good 15 minutes before she came back to me by saying that the problem will be solved in 10 days and gave me a reference number!!! WHAAAT? YOUR ATM machine has just ****** my money in 5 seconds, now I have to wait 10 days to get my deposit back? well I felt so helpless! This morning I went straight to the Standard Bank Nicolway branch, well they were not even helpful, just checked my account, told me that it will be a process, the ATM guys must first count the money and then allocate to the correct accounts. I asked plus minus when will they be visiting the ATM machines, she said that no one knows, sometime this morning. So off I went back at lunchtime - that branch, I tell you, is the worse branch in the entire planet!!! with one person helping and taking her time, no one to ask you if you have been helped, or who would you like to see, nothing! the poor customers just sit there for hours waiting!! worse than a government hospital!!! By the time I was attended to the same lady - Julie - she simply smiled at me and said "oh you again" and I rep**** "yes, just checking if the ATM guys have counted the money and allocated it to my account please" she checked but nothing (well I knew that already, I had made 2 more calls before at the office, none of which were helpful). What do I do next?? the reference number they gave me was ********** 007. I am so worried that I will never see my money again. I have read all the stories on the Standard Bank community forum, and it has scared me to death!! this money is so urgent but no one seems to care!!! what is wrong with these people??? can they not put themselves in my shoes, it can happen to them, then what? are they going to get special treatment? besides this, how old are those ATM machines? do they actually get serviced? I bet most of those rollers are broken and worn off!! DO not deposit into those ATM machines, if something goes wrong, your nightmare starts with phone calls that ring forever, *********** customer services, unsympathetic people.