JM
JJ M

1 reviews | Active since Jul 2011

27 Oct 2016, 14:04

Standard Bank Atm *****s My Money

<p>Yesterday, I went to Junction Mall in Hazyview and requested to draw R800 at the Standard bank ATM in the mall. The transection was approved and I could hear the machine counting the money. BUT... the money dod not come out, neither the receipt. I stood there for about 5 min and immediately reported this to Hillary the mall manager. She phoned the number on the ATM and she was told the ATM will reverse the transaction soon. After this I went to tha Standard bank branch. There they created a case. Standard Bank: Service request no. ********** 757. They also told me the transaction wpuld be reversed. I need this money urgently back because I have debts that should have been paid yesterday already. Where is MY money that your machine stole from me? Will Standard bank pay the fees and interest that I will occur due to paying my debt late? When do you plan to give my money back? Will Standard bank take responsibility and clear my name on the credit buro for late payment of debts BECAUSE of THEIR fault? Rectify everthin ASAP! I will do everything possible to get MY money back. Even if I must go to the highest courts and all over media and press.</p>

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Replies (2)
Standard Bank
Standard Bank's reply28 Oct 2016, 10:27
Official

Good day JJ

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Nov 2016, 10:06
Official

Good day Mr. Myburgh

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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*** (fax)

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