Standard bank ATM *****s my money and consultants are pathetic

I deposited a very large amount of money yesterday at the ATM Baywest Port Elizabeth and during the transaction a large portion of the money was accepted and some returned for being folded. I unfolded and returned into the slot after which the ATM jammed. I received a slip stating a paper jam. I then phoned the call centre and after being asked about 100 hundred questions the idiot informed me that he could not verify me after which Idropped the call and tried again. Three more times. Eventually I got hold of a lady who wanted to help me but could not as the system did not allow her to log a claim. Out of pure frustration I phoned my personal banker on his private number and he promised to log a claim. I have until today not received a reference number or any feedback at all. I was told that I had to wait until someone balances the ATM. I am extremely disappointed in the services received and utterly annoyed. The money deposited was needed to keep my business running and Standard Bank, or the consultants could not give a damn about my predicament, and I fear for the worst at this time and point. What do I do when they do not deposit my money? Or only portion of it? How on earth does this happen?