RL
Rendani L

1 reviews | Active since Feb 2017

14 Feb 2017, 10:48

standard bank ATM retained my money

<p>I was depositing money at the ATM and my money was retained and I had to wait 30min for the bank to open at 10:00 only to be told that I should wait until tomorrow before they resolve my problem.

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Replies (2)
Standard Bank
Standard Bank's reply15 Feb 2017, 08:46
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Feb 2017, 13:27
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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