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Nicole X
1 reviews | Active since Apr 2019
02 Apr 2019, 14:10
Standard Bank ATM - poor service - no one responds to you
What is wrong with your bank? you close branches as you are operating more "online/telephone" yet no one wants to get back to a person!!!!
Your ATM stole my money. I deposited and the ATM comes up saying "cash jam" and ****, my money is gone. I have a reference number but no one is getting back to me!
I have been a loyal client for over 20 years ... stood by all the **** you've fed me, but I have had enough.
DO YOU ACTUALLY HAVE STAFF OR ROBOTS????
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
02 Apr 2019, 14:44Hi Nicole
Thank you for posting a review.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a review.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
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Standard Bank's reply02 Apr 2019, 14:44
Official
Hi Nicole
Thank you for posting a review.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a review.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
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Nicole X's updateReviewer Update
03 Apr 2019, 11:54Standard Bank: you sent this reply to me 21 hours ago .... what is your definition for "as soon as possible"?
THIS JUST PROVES YOUR POOR SERVICE!!!!!
Your bank is very quick and wonderful when trying to sell you something, but once you actually need assistance to FIX THEIR MISTAKES they treat you like you mean nothing! Your ATM has ****** my money .... what are you doing about it???
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Nicole X's update03 Apr 2019, 11:54
Reviewer Update
Standard Bank: you sent this reply to me 21 hours ago .... what is your definition for "as soon as possible"?
THIS JUST PROVES YOUR POOR SERVICE!!!!!
Your bank is very quick and wonderful when trying to sell you something, but once you actually need assistance to FIX THEIR MISTAKES they treat you like you mean nothing! Your ATM has ****** my money .... what are you doing about it???
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Nicole X's updateReviewer Update
03 Apr 2019, 12:02AND ... you say "Hi Nicole, Thank you for posting a review." ... this proves you are run by robots ... its not a review! its a complaint! no... "sorry to hear about this, someone will contact you to assist"... no!
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Nicole X's update03 Apr 2019, 12:02
Reviewer Update
AND ... you say "Hi Nicole, Thank you for posting a review." ... this proves you are run by robots ... its not a review! its a complaint! no... "sorry to hear about this, someone will contact you to assist"... no!
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Nicole X's updateReviewer Update
03 Apr 2019, 14:54so what exactly is STANDARD BANKS definition of "CUSTOMER SERVICE"??????
it is exactly 4 days since this ATM stole my money ...... no feedback.
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Nicole X's update03 Apr 2019, 14:54
Reviewer Update
so what exactly is STANDARD BANKS definition of "CUSTOMER SERVICE"??????
it is exactly 4 days since this ATM stole my money ...... no feedback.
Standard Bank's replyOfficial
05 Apr 2019, 14:09Dear Nicole Apostolo
Thank you for posting your comments and please accept our apology for the delay in responding to this matter.
An email response has been sent through to you today from one of our bankers confirming that the matter has been attended to.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments and please accept our apology for the delay in responding to this matter.
An email response has been sent through to you today from one of our bankers confirming that the matter has been attended to.
Kind regards
Complaint Resolution Centre
***
Standard Bank's reply05 Apr 2019, 14:09
Official
Dear Nicole Apostolo
Thank you for posting your comments and please accept our apology for the delay in responding to this matter.
An email response has been sent through to you today from one of our bankers confirming that the matter has been attended to.
Kind regards
Complaint Resolution Centre
***
Thank you for posting your comments and please accept our apology for the delay in responding to this matter.
An email response has been sent through to you today from one of our bankers confirming that the matter has been attended to.
Kind regards
Complaint Resolution Centre
***