Standard Bank ATM Monitoring Centre a joke staffed by *********** people!

<p>On Wednesday 10 August in the evening the Standard Bank ATM 4319 at Campus Square retained my mother in law's card from Belgium. We immediately contacted Standard Bank and they gave us the number of the ATM Monitoring Centre. We called next day and spoke to Pushi. We gave him all the detail, asked us which branch we wanted the card sent to and he gave us a reference number. He said he will call us back with feedback. He did not call us back yesterday. I called today and I spoke to Pushi again. I gave him the reference number but he claimed I did not speak to him and he asked me again EVERY SINGLE DETAIL as if a case was never opened. He kept claiming that he wasn't him I spoke to. To date, no one has called us from Standard Bank and no one is able to give us feedback on the card. Every time I try give a reference number they don't want it and ask me all the same information I have given to them again. This is just ridiculous to be dealing with such buch of ***********s for such a simple matter that can be resolved through a quite straightforward procedure. Again, the incmopetence of Standard Bank rules in all fields. This time they left my mother in law stranded with no bank card. Shame on you!!</p>