Standard bank ATM in moruleng mall (ATM E558)

For me this morning I have to give it to standard bank for very poor service and for not taking their client serious. On the 24th of april I made a deposit in to our business account on the standard Bank ATM in moruleng mall, then the ATM just switched off with my money inside the ATM and I waited there until the ATM was on and made another deposit just to make sure that the money doesn't come out,so I called to log a call for what happened on the 24th, I have been calling ever since the 24th of april to check what's going on , no one has contacted me to tell me how far is the investigation , in the meantime our business is struggling as the 10 000 that was stuck in the ATM is been investigated even now. I need help cause I think the money won't just disappear in side the ATM ,as am sure that I put the money inside the ATM and the ATM just switched off so standard Bank is really doing a poor job together with their so called custodians that deals with the ATM.am not happy at all