Standard Bank ATM ***** Investigation and Outcome

I am not happy how my ***** investigation was handled by Standard Bank and the outcome.Their reason for not paying my claim is basically that i am a victim of ATM ***** and my card was not cancelled on time.The person responsible for this investigation still has not contacted me with a full explanation as to why my claim was declined.The investigation was not done professionally because they did not even take into account all the information I gave Standard Bank.<br> <br> If this happened to a Standard Bank director or one of their big clients I can assure you they would handle the situation better.<br> <br> The ref number for the case is *** if someone at Standard Bank wants to look it up,because I can not explain the full story here.