standard bank atm *****

ON THE 03/05/2021 I did a withdrawal of R1000.00 and it gave me an error message i tried again and it went through an the following day when i went to withdraw from a diffrent atm it showed the error transaction to have gone through thats when i decided to go to the bank and they created a quety and gave me the due date to be 07/05/2021 and today i called the number they gave me the first guy Chris on *** says the system is giving him error and that he will transfer me to the atm division and the system was offline and automated voice message answered and i called again a lady tranfered me to the branch in K90said someone was busy with my query and ive been holding , i think whoever that is doing this ***** is still busy as they know the system is currently off line, can someone please assist me on how to go dealing about this as i need this money its such inconvinience for me and i want to close my account with the bank because clearly they dont need me as a client .