STANDARD BANK ATM DISFUNCTION CLIENT'S LOSS

On Friday night, 13 February 2015 I withdrew R500 at an ATM at 19h02 at BP Beyers Naude.<br> <br> I got a message that I must be patient its processing my request.<br> <br> 30 minutes later the ATM was still busy and I knew that the machine was hanging and will not return my money.<br> <br> The problem is that I received an sms and the money went of my bank account.<br> <br> I spent 2 hours on the phone tto Standard bank on Saturday and another hour on Monday, the 16th of Feb.<br> <br> No one can assist me, every department transfers my call to another department and the advice I get is all different.<br> <br> Every one passes the buck, it is either incompetence or red tape to discourage me from claiming my R500.<br> <br> It is more the principle than the money. <br> <br> I have started to record all the various answers and taken names of those who cannot help me, do not know what to do.<br> <br> Going to a branch is very frustrating as I get the same treatment.<br> <br> I know that in 99.99 % of requests I will not get an answer from Standard Bank, so I am trying Hello Peter as well. I need an explanation from the bank and will not stop trying, it has already costs me more than R500, will carry one into court, it is theft.<br>