Standard Bank ATM deposit money making Scheme - *****ing our Money

I have never received such substandard, *********** and disappointing service before. Standard bank ATM deposit facilities are the worst and the bank won't even upgrade these ATM's because they are earning interest and making money from us. I was depositing money at the Head Office ATM. The ATM notified me that some of the bank cash notes which were deposited had been folded. Following this notification, the money was retracted , however, not all my money was retracted and I was advised by the security guard to make an ATM claim inside the bank. I was informed by Ms. Williams who was assisting me that I will obtain a reference number and the matter will be resolved within 5-6 days. This did not occur, as a result, I escalated the matter to the Complaints Department. Matter was also handled by Dimitra Groenewuld who is suppose to be the Manager but fails to assist and respond to emails. I was informed that a formal complaint will be lodged, I am still waiting for the complaint case number. They failed to assist me to date and I decided I will now report this to the Banking Ombudsman because everyday in which Standard Bank is keeping my money, interest is earned. I want my money refunded with Interest. The organisation clearly does not understand treating customers fairly principles!