HM
Happy M

1 reviews | Active since Sept 2017

12 Sept 2017, 09:34

Standard Bank ATM deposit malfunctioning and the bank refunded less the jammed amount

On the 4th September I drew R1000 from my ABSA account intending to make a payment to FNB of R961 for Spree account. The FNB queues were long and I decided to load the money R 950 into my Stdbank account in order to do an EFT but the machine just jammed up on me . I went inside the bank and reported the incident and was told to wait until the 11/9/2017. I was then told I will be contacted when technicians have opened the machine. When Std bank refunded me the money , I was told its R750. I am really not satisfied with this service.I cannot be in a position to donates R200 to the bank. This is a huge inconvenience.I am really unhappy client at this moment.

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Replies (2)
Standard Bank
Standard Bank's reply13 Sept 2017, 07:53
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Sept 2017, 09:50
Official

Dear Happy Mngomezulu

Kindly refer to our email correspond.

We confirm your complaint has been addressed.

Best regards

Tarryn Bradford-Scheepers

Complaint Resolution Centre

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