Standard Bank ATM Deposit

On the 7th March 2019 I was trying to make a deposit at the ATM at a standard bank branch in Grassy Park. The amount was R5850. 00 which very frustrating. I did not have airtime at the time and just sent an email to standard bank customer services. The next day the 8th I went inside the branch in Grassy Park to report the incident with a slip I got from the ATM. I was sent an sms a few minutes later after I left the branch. I was told my money will be refunded by the 15th. The 15th passed and I still have not received my money. I have been calling wasting airtime but not get through. I went to the branch in plumstead to get help. I was told they gonna call me the next day but no one did. Today is the 26th and I still have not got my money. I went inside the branch earlier today and no one could help. They told me to back to the branch in Grassy Park and inquire there. And it's frustrating. My car broke down. And I have been waiting for a long time now. I still have not got my money.