Standard bank at it again?

It's honestly a shame that whenever you need assistance with standard bank you first have to report them on Hellopeter.

I just called standard bank requesting a paid up letter from vehicle finance. I was yold that my account was handed over and was told to stay on the line. I did so. I had to go through a second security check with them(in one phone call) mind you I'm using my own airtime for such. Did the security check and was told that I'll be handed over to another department. I stayed on the line again. Finally got someone from that department and she also put me to another department. I stayed on the line for almost 20 minutes not receiving help until my call got cut. I do not want to call again because seemingly I will not receive any help once again as this was my second call in one day but with no win on my side.

This is the same thing they did to me when I had a query with them months ago. It seems like whenever you call they transfer you to another department and you will do the same thing over and over again without any help.

I just need a paid up letter. Can't be that hard. I am not pleased with standard bank at all.