1 reviews | Active since Oct 2018

17 Jan 2022, 08:13

STANDARD BANK AT COMEDY CENTRAL

My first review about how useless Standard bank was the 5th Jan, their reply, we sincerely apologise, and will revert back ASAP. Nothing happened, so I wrote another review 11th Jan (bearing in mind all this time I have no access to my accounts via the internet), their reply, the normal apology plus, this matter will be addressed as a matter of urgency, NO IT WON`T, obviously their matter of urgency and mine are on different wave lengths. It`s now the 17th Jan and they still haven`t contacted me? after spending one & half hours in my local branch we managed to get one of four accounts working on their internet banking platform. If you where to compare Standard banks internet & App platforms with NEDBANK`S equivalent, NEDBANK`S is like it was developed at NASA (by rocket scientists), Standard Bank`s is like a grade 1 pupil project. When Standard Bank launched its App, it should of been done on COMEDY CENTRAL because it`s an absolute joke. I eventually manged to access Standard banks app, the tab, link your accounts, the tab South Africa click all the relevant categories, I get two out of five accounts, they should call it lucky dip. AGAIN STANDARD BANK DOES NOY UNDERSTAND, CUSTOMER SERVICE, INTERNET BANKING OR COMPLAINTS DEPARTMENT.

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Replies (1)
Standard Bank
Standard Bank's reply18 Jan 2022, 13:05
Official
Hello Dave

 Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our Management team. 

Thank you for being a loyal customer.

 Kind regards
 Complaint Resolution Centre
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