Standard Bank @ Carnival Mall Useless

So sick and tired of pathetic service at the Branch at Carnivall Mall. I went in today to change my online banking no just to try and do online banking tonight to find out that i have changed my banking no but not my otp no. So Standard bank please tell me why would i change my number for online banking and not for my OTP number. Does that make sense? When i do online banking with my new number i obviously need to get the OTP's to do online banking. Your customer services is absolutely pathetic. Why have such hidden agenda's? Why does your so uncabale employees not inform me of the difference between my online banking no and my OTP no? Let me tell you why because they are not trained properly! We as standard bank clients are getting so frustrated with call centre agents because Standard Bank Carnival Employees dont know what their work entails as they do not get trained properly. So please Standard Bank phone me because this is not my first issue with your branch. I have so much more. You need to look at this branch because your losing clients because of them and i will be one of those clients.