gG
gerald G
1 reviews | Active since Apr 2017
07 Dec 2020, 16:24
Standard Bank Asset and Vehicle Finance - looks like they are *****ing money
Please contact me urgently - I have tried the call center but they are experiencing technical difficulties and cannot really assist me. Standard Bank have taken more money from my account this month than they should have, I haven't authorized any additional payments or services or extras I have paid my vehicle account now for 3 years and it is the first time I notice it because of the amount differing more than usual! - I don't play policeman over my accounts and are shocked that standard bank can 1) do this 2) don't notify me of this 3) I am wondering how much money you have ****** this way before?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Dec 2020, 01:16Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply08 Dec 2020, 01:16
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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gG
gerald G's updateReviewer Update
08 Dec 2020, 12:28It is now 12:27 the next day - still I haven't had any feedback from Standard Bank and the situation is not yet rectified!
gG
gerald G's update08 Dec 2020, 12:28
Reviewer Update
It is now 12:27 the next day - still I haven't had any feedback from Standard Bank and the situation is not yet rectified!
Standard Bank's replyOfficial
18 Dec 2020, 16:40Good day Gerald,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply18 Dec 2020, 16:40
Official
Good day Gerald,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre