DF
Deryse F
1 reviews | Active since Mar 2009
01 Nov 2024, 09:26
Standard Bank as Executors - no!
Trying to contact Standard Trust regarding a family member who has passed. The family member had appointed Standard Bank as the Executors. Been on hold for over 20 minutes and still counting - this is shocking service. The family is in trauma and you cannot access the Executors. Think I need to do a social media blog on the steps of someone passing and what happens if you appoint banks as Executors.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
01 Nov 2024, 09:45Dear Deryse
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2024, 09:45
Official
Dear Deryse
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
DF
Deryse F's updateReviewer Update
01 Nov 2024, 09:53Been on hold from 08h45 and its 09h50. This is shocking. Never ever ever appoint Standard Bank as your Executor!! Because your loved ones are left with a total traumatic nightmare to even try and speak to them!
DF
Deryse F's update01 Nov 2024, 09:53
Reviewer Update
Been on hold from 08h45 and its 09h50. This is shocking. Never ever ever appoint Standard Bank as your Executor!! Because your loved ones are left with a total traumatic nightmare to even try and speak to them!
DF
Deryse F's updateReviewer Update
01 Nov 2024, 10:07Still on hold ...
DF
Deryse F's update01 Nov 2024, 10:07
Reviewer Update
Still on hold ...
Standard Bank's replyOfficial
01 Nov 2024, 10:44Dear Deryse
Our team will contact you.
Kindly be on the look out for our call.
Sorry for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will contact you.
Kindly be on the look out for our call.
Sorry for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2024, 10:44
Official
Dear Deryse
Our team will contact you.
Kindly be on the look out for our call.
Sorry for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will contact you.
Kindly be on the look out for our call.
Sorry for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
DF
Deryse F's updateReviewer Update
01 Nov 2024, 11:12Thabisile from Standard Bank called to understand the nature of our complaint. She has promised to escalate it. We await to hear back from Standard Trust Ltd.
DF
Deryse F's update01 Nov 2024, 11:12
Reviewer Update
Thabisile from Standard Bank called to understand the nature of our complaint. She has promised to escalate it. We await to hear back from Standard Trust Ltd.
DF
Deryse F's updateReviewer Update
01 Nov 2024, 16:22I wish to update. Standard Trust contacted me late this afternoon to discuss the matter. Mmakgatso was professional and I look forward to Standard Trust promptly dealing with this. I will try to update here again on progress so that other viewers may see.
DF
Deryse F's update01 Nov 2024, 16:22
Reviewer Update
I wish to update. Standard Trust contacted me late this afternoon to discuss the matter. Mmakgatso was professional and I look forward to Standard Trust promptly dealing with this. I will try to update here again on progress so that other viewers may see.