WM
William M
1 reviews | Active since Sept 2016
24 Jan 2020, 11:26
Standard Bank Arrogance is beyond me!!!
So, Standard rep**** to my query (Complaint Reference Number: ***). Here is what I think of your reply: It only shows how pompous you are. Sending me my statement and saying it is self-explanatory is very arrogant. Assuring me that the prestige line is uniquely prestige does not explain why we get re-directed to these other departments instead of prestige bankers resolving our queries. What is the point of being a prestige banker with Standard Bank then?
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Jan 2020, 14:00Hello Makhetha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply24 Jan 2020, 14:00
Official
Hello Makhetha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
05 Feb 2020, 11:48Dear William Makhetha
Thank you once again for posting your comments.
We refer to your previous review and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to your previous review and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply05 Feb 2020, 11:48
Official
Dear William Makhetha
Thank you once again for posting your comments.
We refer to your previous review and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to your previous review and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
***