Standard Bank arrogance and incompetence

With the current breach of security, which Std Bank is denying, all of my wife’s money was ****** from Brazil. She spent two full days trying to get hold of the ***** department, never answering, branch refused to help. Now I get an sms on my phone demanding payment by 6/7 for her Standard Bank account which is over limit, Seriously, first you allow your clients money to be ****** then you demand payment? Never seen such arrogance and incompetence in my life.