MU
Mazvie U

1 reviews | Active since Dec 2018

23 Dec 2018, 18:52

Standard bank are you xenophobic???

@Standard Bank SA is proving to have xenophobic processes and they teach their staff not to take foreign nationals seriously even us customers who have been with them for more than 10 years!!! This has to end in SA!!! Why the hell do I pay for prestige banking yet not one of the assigned bankers call me from either Hatfield branch or Sandton City!!! But every month you take my money!!! Is it because I’m black? A woman? Or not South African??? You take a pick whichever one but this will end!!! I will expose your institutional **************!!!! NCAA!!! Prestige bankers call me!!!! It has been 9 months since I app**** To get some service , to this day no one has called me back. I changed bankers and branches and they are acting the same way. My Husband whose South African app**** for 2 services and in a day he got calls and updates on his application but for me - to this day not even an update!!! Which means it’s because I’m not South African and their employees are told not to take us seriously!!!! I am going to eNCA with my story because these big institutions are the perpetuators of hate in this country and all they care about is profit!!! I’m a customer and tax payer in this country so I deserve the service I pay for!!! I’m going to go all out to expose such xenophobic tendencies at this ban****

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Replies (1)
Standard Bank
Standard Bank's reply24 Dec 2018, 02:28
Official
 
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: 
 
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We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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