ST
Siphamandla T

1 reviews | Active since Apr 2021

16 Jun 2021, 19:25

Standard Bank are useless, Just want my money and close the account.

Hay shame, First time opening an account with Standard Bank MyMo Account, opened it fine online, card was delivered to me. Even deposited money in that account. But when I had to use it or do transaction on the account I couldn;t, it says I must contact the Branch. Called Standard Bank not twice but 5 times and infact I am tired of this it is frustrating. They all told me the same thing, it is sorted, log out and log back it. And now about 3 minutes ago I tried to withdraw my money it says my account is restricted I must contact the Branch.. Mara how many times do I have to do this. I think now all I want to do is to withdraw my money and close the ****** account.

0
Replies (4)
Standard Bank
Standard Bank's reply16 Jun 2021, 23:42
Official
 
Hello Siphamandla
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
 *** 
*** (fax)
 *** 
Standard Bank
Standard Bank's reply16 Jun 2021, 23:42
Official
 
Hello Siphamandla
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
 *** 
*** (fax)
 *** 
ST
Siphamandla T's update17 Jun 2021, 06:27
Reviewer Update
Hi

I really hope this gets sorted today, because I even filled out online forms to called back, I will not be doing that again.
Standard Bank
Standard Bank's reply17 Jun 2021, 12:34
Official
 
Hello Siphamandla
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
 *** 
*** (fax)