ST
Shelly T

1 reviews | Active since Apr 2009

04 Jan 2019, 09:31

Standard Bank are useless and *********** ************

Due to the fact that my house was broken into during the period 20/12/2018 to 01/01/2019 and our bank details, etc were ****** during the *******, my husband and I had to stop our cheque & credit cards. As it takes approx 5 days for us to get our replacement cards, we went into the bank to get debit cards to enable us to transact on our current accounts. Needless to say, the person who assisted us in the bank, messed up our accounts totally and my husband and I had to go back to the bank to get this sorted out. It took close on 2 hours for Standard Bank to fix up their mess, costing me monies in phone calls, petrol & time & they now have 5he audacity to Bill me R135 for 2 debit cards. I ONLY HAVE ONE DEBIT CARD. Standard Bank, you can expect my invoice for wasting mine and my husband's time at R600 per hour for each of us. In addition, I will be invoicing you for petrol and cellphone costs as well.

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Replies (1)
Standard Bank
Standard Bank's reply04 Jan 2019, 14:42
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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