Standard Bank are useless!!!

I am utterly and honestly disappointed with Standard Bank as a company as a whole entity. They are completely useless when it comes to customer care or they just don't give a ****.

My wife and I have been trying to deal with Standard Bank for over a month, border line close to 2 months with absolutely no success and all it has done is given us frustration and once done with Standard Bank (if ever), I will highly consider moving banks.

My wife has been dealing with Insurance, our pool has a leak and the assessment was rejected, it turns out the assessment was incorrectly done as I did exactly what the assessor told and still no luck. When trying to query with Standard Bank all they say is submit a complaint and they will get back to use, which of course they never did, otherwise I would not be complaining.

I have been trying to get answers from Standard Bank as our bond repayments have increased by 20% from the beginning of the year, and again I have not heard anything from Standard Bank.

Honestly I don't care if they try and resolve these issues, as I am considering moving banks, but I need to let the public know that Standard Bank work as a bank, but when they have to deal with anything, they are completely and utterly useless and pathetic.

Thanks Regards Jeffrey