Standard bank are useless

Well now I realize that standard bank really don’t give a damn about their customers. I put a complaint on last week the email address is just a automatic response and still no one has bothered to contact me. It doesn’t count that I’ve been a customer for 47 years. They just don’t care. They too useless to call a person they always give you an email that never works to get out of answering your query/complaint. Just sick and tired of trying to call them, they never answer. I’m going to move my accounts and bond to another bank if my query is not solved by c.o.b today