STANDARD BANK ARE USELESS

In 2012, I had a resolution from the Standard Bank (after getting the Banking Ombudsman involved) that my account had been closed and no further monies was due (after settling the account twice). Three years later this pops up again and my wife is being harassed at work by a collection agency on behalf of Standard Bank (My number changed and they had hers).<br> <br> I CLOSED THE ACCOUNT BECAUSE STANDARD BANK ARE USELESS and they continue to prove that I made the right decision. In 2012, I spent hours on the phone to call centres and with consultants and the bank manager in my branch trying to close my account. I got nowhere and only found joy when the Ombudsman got involved. I was sent confirmation from Standard Bank that the matter was resolved, so I am amazed that this has come up again 3 years later with an extra R3k interest thrown on top of an account that was settled twice. <br> <br> Get your act together and send me WRITTEN CONFIRMATION AGAIN that my accounts are closed, that no money is due and that my name will be removed from any credit rating organizations.<br> <br> OMBUDSMAN CONFIRMATION OF FILE CLOSURE REF 12/09-0176.