JB
James B
1 reviews | Active since Nov 2019
29 Nov 2019, 07:59
Standard Bank Are *****s and **********
Standard bank are a bunch of ***** and ********** my wifes card has been giving issues for months and each time we querry it they just pull up thier shoulders and say don't use your card and this is also after replacing the card, the problem is on Standard banks side and they refuse to investigate the consultants are arrogant and unhelpful and thier negligence has put my wifes account into a negative due to thier absurd honoring fees that keep deducting on payments that were already processed.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
29 Nov 2019, 21:20Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Nov 2019, 21:20
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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JB
James B's updateReviewer Update
30 Nov 2019, 07:05Good Day.
I would like an answer as to what will be done and if there will be any sort of compensation from Standard Bank's side.
Considering that the previous time my wife lost R800 rand due to this nonsense and this time around she is already in the R-300 due to it, We can not pay money in due to it deducting the whole time so she can not get her salary paid in and this is not just frustrating but completely unneeded.
I would like an answer as to what will be done and if there will be any sort of compensation from Standard Bank's side.
Considering that the previous time my wife lost R800 rand due to this nonsense and this time around she is already in the R-300 due to it, We can not pay money in due to it deducting the whole time so she can not get her salary paid in and this is not just frustrating but completely unneeded.
JB
James B's update30 Nov 2019, 07:05
Reviewer Update
Good Day.
I would like an answer as to what will be done and if there will be any sort of compensation from Standard Bank's side.
Considering that the previous time my wife lost R800 rand due to this nonsense and this time around she is already in the R-300 due to it, We can not pay money in due to it deducting the whole time so she can not get her salary paid in and this is not just frustrating but completely unneeded.
I would like an answer as to what will be done and if there will be any sort of compensation from Standard Bank's side.
Considering that the previous time my wife lost R800 rand due to this nonsense and this time around she is already in the R-300 due to it, We can not pay money in due to it deducting the whole time so she can not get her salary paid in and this is not just frustrating but completely unneeded.
JB
James B's updateReviewer Update
02 Dec 2019, 16:36Its been about 3 days now and no one has gotten back to me also as a cherry on the cake you people have gone and done it again an hit my wife with all sorts of fees and deductions not registering anything properly between your SMS system and your mobile app, seems that you truly do not care about clients
JB
James B's update02 Dec 2019, 16:36
Reviewer Update
Its been about 3 days now and no one has gotten back to me also as a cherry on the cake you people have gone and done it again an hit my wife with all sorts of fees and deductions not registering anything properly between your SMS system and your mobile app, seems that you truly do not care about clients
Standard Bank's replyOfficial
19 Dec 2019, 11:28Dear James Brunette
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Dec 2019, 11:28
Official
Dear James Brunette
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***