DM
Damian M
1 reviews | Active since Nov 2018
03 May 2023, 15:17
Standard Bank are PATHETIC!!!
Over 2 weeks to rectify a simple issue and still it is not sorted out! I call the call centre, nobody can assist or I am constantly transferred to other departments! I select the option to call back when I am next in queue, they call back and it's just silence on the other end! I send emails, NOBODY ever responds! The only way I get half a reply is to complain here! How can a service provider provide NO service??? I am beyond believe as to how terrible Standard Bank are with customer service!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 May 2023, 15:32Dear Damien
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2023, 15:32
Official
Dear Damien
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
DM
Damian M's updateReviewer Update
03 May 2023, 15:51When will somebody be in touch? I've already been waiting a week from my last complaint, the original matter is almost 1 month.
DM
Damian M's update03 May 2023, 15:51
Reviewer Update
When will somebody be in touch? I've already been waiting a week from my last complaint, the original matter is almost 1 month.
Standard Bank's replyOfficial
03 May 2023, 16:03Good Day Damian
Please be on the look out for a call from our agent.
Kind Regards
Standard Bank Hello Peter Team
***
Please be on the look out for a call from our agent.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2023, 16:03
Official
Good Day Damian
Please be on the look out for a call from our agent.
Kind Regards
Standard Bank Hello Peter Team
***
Please be on the look out for a call from our agent.
Kind Regards
Standard Bank Hello Peter Team
***