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Shelly T

1 reviews | Active since Apr 2009

01 Dec 2016, 11:37

STANDARD BANK ARE NOT INTERESTED IN THEIR CLIENTS

<p>On Monday, 28/11/2016 at 08:15, I called Standard Bank's luMobi contact number as I was looking for information on their BluMobi mobile POS device. I spoke with Tato and Tato promised to get a sales person to contact me - my call reference number is NLARC023790. To date, no-one has called me. I then put my complaint on Standard Bank's Facebook page yesterday, 30/11/2016 and received a message that they would get someone to call me. It is now Thursday 01/12/2016 and I am STILL waiting for someone to call me. If Standard Bank are not interested in my business, please let me know and I will take it elsewhere!!! This is really crummy service STANDARD BANK. </p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Dec 2016, 16:14
Official

Good day Shelly Topham

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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ST
Shelly T's update01 Dec 2016, 16:30
Reviewer Update

Why is it that I had to post a complaint on your website, which by the way was ignored, post a complaint on your Facebook page which was also ignored and then I only get a response when I log a complaint on www.hellpeter.com.

Standard Bank
Standard Bank's reply02 Dec 2016, 13:18
Official

Good day Shelly Topham

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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